Customer Solutions

When implementing machine learning workflows in Amazon SageMaker Canvas, organizations might need to consider external dependencies required for their specific use cases. Although SageMaker Canvas provides powerful no-code and low-code capabilities for rapid experimentation, some projects might require specialized dependencies and libraries that aren’t included by default in SageMaker Canvas. This post provides an example of how to incorporate code that relies on external dependencies into your SageMaker Canvas workflows.

Discover how to build a GenAI powered virtual IT troubleshooting assistant using Amazon Q Business. This innovative solution integrates with popular ITSM tools like ServiceNow, Atlassian Jira, and Confluence to streamline information retrieval and enhance collaboration across your organization. By harnessing the power of generative AI, this assistant can significantly boost operational efficiency and provide 24/7 support tailored to individual needs. Learn how to set up, configure, and leverage this solution to transform your enterprise information management.

This post presents a comprehensive AIOps solution that combines various AWS services such as Amazon Bedrock, AWS Lambda, and Amazon CloudWatch to create an AI assistant for effective incident management. This solution also uses Amazon Bedrock Knowledge Bases and Amazon Bedrock Agents. The solution uses the power of Amazon Bedrock to enable the deployment of intelligent agents capable of monitoring IT systems, analyzing logs and metrics, and invoking automated remediation processes.

In this post, we explore why Asure used the Amazon Web Services (AWS) post-call analytics (PCA) pipeline that generated insights across call centers at scale with the advanced capabilities of generative AI-powered services such as Amazon Bedrock and Amazon Q in QuickSight. Asure chose this approach because it provided in-depth consumer analytics, categorized call transcripts around common themes, and empowered contact center leaders to use natural language to answer queries. This ultimately allowed Asure to provide its customers with improvements in product and customer experiences.

This post provides an overview of a custom solution developed by the for GoDaddy, a domain registrar, registry, web hosting, and ecommerce company that seeks to make entrepreneurship more accessible by using generative AI to provide personalized business insights to over 21 million customers. In this collaboration, the Generative AI Innovation Center team created an accurate and cost-efficient generative AI–based solution using batch inference in Amazon Bedrock, helping GoDaddy improve their existing product categorization system.

In this post, we dive deeper into one of MaestroQA’s key features—conversation analytics, which helps support teams uncover customer concerns, address points of friction, adapt support workflows, and identify areas for coaching through the use of Amazon Bedrock. We discuss the unique challenges MaestroQA overcame and how they use AWS to build new features, drive customer insights, and improve operational inefficiencies.

In this post, we demonstrate how Octus migrated its flagship product, CreditAI, to Amazon Bedrock, transforming how investment professionals access and analyze credit intelligence. We walk through the journey Octus took from managing multiple cloud providers and costly GPU instances to implementing a streamlined, cost-effective solution using AWS services including Amazon Bedrock, AWS Fargate, and Amazon OpenSearch Service.

This post is co-authored with Sundeep Sardana, Malolan Raman, Joseph Lam, Maitri Shah and Vaibhav Singh from Verisk. Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry, empowering clients to strengthen operating efficiency, improve underwriting and claims outcomes, combat fraud, and make informed decisions about global risks. […]

In this post, we explain how BMW uses generative AI to speed up the root cause analysis of incidents in complex and distributed systems in the cloud such as BMW’s Connected Vehicle backend serving 23 million vehicles. Read on to learn how the solution, collaboratively pioneered by AWS and BMW, uses Amazon Bedrock Agents and Amazon CloudWatch logs and metrics to find root causes quicker. This post is intended for cloud solution architects and developers interested in speeding up their incident workflows.

Pattern is a leader in ecommerce acceleration, helping brands navigate the complexities of selling on marketplaces and achieve profitable growth through a combination of proprietary technology and on-demand expertise. In this post, we share how Pattern uses AWS services to process trillions of data points to deliver actionable insights, optimizing product listings across multiple services.

In this guide, we walk you through step-by-step instructions for configuring cross-account access for Amazon Bedrock Custom Model Import, covering both non-encrypted and AWS Key Management Service (AWS KMS) based encrypted scenarios.

CONXAI Technology GmbH is pioneering the development of an advanced AI platform for the Architecture, Engineering, and Construction (AEC) industry. In this post, we dive deep into how CONXAI hosts the state-of-the-art OneFormer segmentation model on AWS using Amazon Simple Storage Service (Amazon S3), Amazon Elastic Kubernetes Service (Amazon EKS), KServe, and NVIDIA Triton.

Untold Studios is a tech-driven, leading creative studio specializing in high-end visual effects and animation. This post details how we used Amazon Bedrock to create an AI assistant (Untold Assistant), providing artists with a straightforward way to access our internal resources through a natural language interface integrated directly into their existing Slack workflow.

In this post, we demonstrate how OfferUp transformed its foundational search architecture using Amazon Titan Multimodal Embeddings and OpenSearch Service, significantly increasing user engagement, improving search quality and offering users the ability to search with both text and images. OfferUp selected Amazon Titan Multimodal Embeddings and Amazon OpenSearch Service for their fully managed capabilities, enabling the development of a robust multimodal search solution with high accuracy and a faster time to market for search and recommendation use cases.

In this post, we demonstrate how Amazon Q Apps can help maximize the value of existing knowledge resources and improve productivity among various teams, ranging from finance to DevOps to support engineers. We share specific examples of how the generative AI assistant can enable surface relevant information, distill complex topics, generate custom content, and execute workflows—all while maintaining robust security and data governance controls.

In this post, we discuss how FMs can reliably automate the classification of insurance service emails through prompt engineering. When formulating the problem as a classification task, an FM can perform well enough for production environments, while maintaining extensibility into other tasks and getting up and running quickly. All experiments were conducted using Anthropic’s Claude models on Amazon Bedrock.

In this post, we show you how Kyndryl integrated Amazon Q Business with ServiceNow in a few simple steps. You will learn how to configure Amazon Q Business and ServiceNow, how to create a generative AI plugin for your ServiceNow incidents, and how to test and interact with ServiceNow using the Amazon Q Business web experience. This post will help you enhance your ServiceNow experience with Amazon Q Business and enjoy the benefits of a generative AI–powered interface.

The Education and Training Quality Authority (BQA) plays a critical role in improving the quality of education and training services in the Kingdom Bahrain. BQA reviews the performance of all education and training institutions, including schools, universities, and vocational institutes, thereby promoting the professional advancement of the nation’s human capital. In this post, we explore how BQA used the power of Amazon Bedrock, Amazon SageMaker JumpStart, and other AWS services to streamline the overall reporting workflow.

This post shows how MuleSoft introduced a generative AI-powered assistant using Amazon Q Business to enhance their internal Cloud Central dashboard. This individualized portal shows assets owned, costs and usage, and well-architected recommendations to over 100 engineers.

In this post, we explore how Deep Instinct’s generative AI-powered malware analysis tool, DIANNA, uses Amazon Bedrock to revolutionize cybersecurity by providing rapid, in-depth analysis of known and unknown threats, enhancing the capabilities of AWS System and Organization Controls (SOC) teams and addressing key challenges in the evolving threat landscape.